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FAQ's

Have a question? Look below to see if we've covered what you need. If you can't find what you're looking for, please email us: hello@armedandmirrored.com

Orders
Can I change/alter my order?
Once your order has been placed, we cannot make any changes to it. However, you are welcome to return items once they have been received. More information can be found on our returns page.

Can I cancel my order?
Unfortunately, you cannot cancel your order once it has been paid for and completed. You can return your order once you have received it. More information can be found on our returns page.

Where is my order?
Once your order has been dispatched, you'll receive a shipping confirmation email. All shipping info including a tracking number will be within the email. Please allow 24-48 hours for your tracking number to be received.

What is your refund policy?
More information can be found within our happiness guarantee.

What is the 'Happiness Guarantee'?
In lamest terms, you can return your item of purchase 30 days from the day your order shipped. We only ask that it's unworn, unaltered and sent back to us with original tags attached. For more information, please visit our happiness guarantee page.

Can I exchange an item?
Absolutely. You have 30 days from the day your order shipped to request an exchange. You will receive an email when the item/s have been received. Please download the returns form here and indicate 'exchange' in the description section. Mail the item/s to the address below and keep a copy of your return tracking number. We cannot accept responsibility for lost returns.


Payment

I can't use my discount code. What gives?
Typically this is what happens:
1. The code expired (our offers are available for a limited time).
2. You can only use one code at a time.
3. Check for typos.
4. Make sure the offer can be used for what you're purchasing.


What payment methods do you accept?
We accept the following payment cards: Visa, Visa Debit, and Mastercard, Amex and Afterpay. 

Please note: We do not have the ability to place an order on your behalf or via email. When you submit your order, payment will be authorized from your bank or card issuer immediately.

What is Afterpay & how does it work?
Afterpay lets you treat yourself to Armed & Mirrored items instantly. No payment is needed upfront. Afterpay lets you split your payments over a four week period. Simply insert info for the debit or credit card you wish to use and they will schedule your automatic payments for you, its that easy!

My payment was declined.
If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.


Shipping
Do you ship internationally?
Yes, we ship worldwide! Please see our shipping page for more information. Please note all customs, duties, and taxes are the responsibility of the customer.

When will my order be shipped?
Who doesn't love speedy delivery? We aim to get out all orders within 48 hours (although we cannot guarantee this). For same day dispatch, please place your order before 11am EST.


Returns
How do I return an item?
Print and fill out our returns form here. Return your item/s to
Armed & Mirrored Returns
1125 West Street
#524
Annapolis, MD 21401

*Please send the form with the items and keep a copy of your tracking number. We cannot be held responsible for any lost returns.

How do I know when you've received my return?
Returns are processed within 5 to 7 days of us receiving them at Armed & Mirrored. You will receive an email with your return information when complete. Please note the timeframe for funds to be available on your payment method

Where can I download a returns form?
Click here to download a copy of our returns form. Please print, fill out all details and include in your return polymailer/envelope.

What is your returns policy?
We refer to our returns policy as the 'Happiness Guarantee'. You can return full priced items for up to 30 day. After 30 days, you are eligible to receive store credit. Items purchased from our sale collection are final unless deemed faulty.

Customer Care
How do I contact customer care?
Heyyyyyy. You can contact us through our contact form, or send us an email to hello@armedandmirrored.com. Feel free to ask us anything from styling advice to help with sizing.

How long will it take to receive a response?
We reply within 24 hours.

Size Guide
View our size guide here

Where is Armed & Mirrored?
The HQ of Armed & Mirrored is located in Annapolis, Maryland in the U.S.A.